The COVID-19 pandemic, which started last 2020, has significantly changed how business organizations carry out their transactions. As a result, many organizations have adopted a work-from-home set-up and are remotely managing their employees and staff. Fortunately, there are many digital tools that they can use to effectively and efficiently collaborate with their staff. And one of these tools is a screen recording app.
What Is a Screen Recorder?
A screen recorder is an app that allows users to save a digital recording of contents or open windows on a user’s computer screen. The screen recorder will capture everything happening on a computer or mobile device’s screen as the user sees it. Meanwhile, business organizations use screen recorders for various purposes, including creating training tutorials, monitoring employee performance, and technical troubleshooting.
- Creating Tutorial Videos
A screen recorder is a great tool to create demonstration videos and “how-to” tutorials. Trainers can use screen recorders to teach the step-by-step process, such as using new software or application. Likewise, trainers can also annotate an existing video to highlight important details. In the meantime, trainees will have the freedom to watch the video tutorials at their own pace. Trainers can also use screen recorders to capture what their trainees are doing and find out if they can follow the tutorial.
So, screen recording software is an excellent tool for businesses since you can create demonstration videos that you can repeatedly use, especially if you have a large labor force.
- Monitor Employee Productivity
A screen recorder will also allow business owners and managers to check what their employees are doing during company time. While this monitoring may seem like “spying on your employees,” having a screen recorder to record what they do provide managers with insights into their employees’ performance and work ethics.
A screen recorder will also allow owners and managers to check if their employees adhere to company policies and protocols in handling customers and work-related tasks.
- Understand System Errors
System crashes and lags may cause your company to halt production, resulting in loss of income. And employees often find it hard to explain what happened to their workstations to their IT experts. Moreover, these IT experts will spend more time analyzing what went wrong with the system before repairing it.
But with a screen recording, IT experts may get a better understanding of the system error. They can easily watch the screen recording to analyze how the error occurred, and it helps them determine the cause of the error.
Likewise, a screen recording of a system error may also be a teaching tool for other employees. For example, you can have other employees watch the screen recording of how the system error occurred so that they can prevent it from happening again.
- Improving Customer Communication
A screen recording app will help you in improving communications between your staff and your customers. For example, you can easily analyze what happened between a customer and your staff that resulted in a customer complaint or a deal that failed to materialize.
Likewise, with a screen recording, you can save all your meetings and the discussions made during that time. In addition, a screen recording app will allow you to replay meetings at a later date.
In short, having a screen recorder will help your company monitor your employees, improve customer communications, analyze system crashes, and train your employees.
